Privacy Policy
Your privacy is critically important to us.
Effective: February 6, 2023
INTRODUCTION
Primary Diagnostics, Inc, (referred to as “Primary.Health,” “Primary,” “we” “us,” or “our”), owns and operates the website located at https://primary.health (the “Website”) and its accompanying mobile application (the “Mobile Application”) (collectively, the “Services”). The Services enable users (“you” or “User”) to receive access to several types of healthcare information.
Primary understands that privacy of information is of great importance to our Users.
APPLICABILITY OF THIS PRIVACY POLICY
This privacy policy (“Privacy Policy”) describes what information Primary collects, uses, and discloses information from Users of the Services. Our California Privacy Notice includes definitions and content consistent with California law.
If we are providing the Services to you on behalf of a third-party partner (such as your employer, health care provider, or school) who has paid (in whole or in part) for you to use the Services, we will abide by the terms of our agreement with that third-party partner related to the use of the information we collect. If you have any questions about our third-party partner’s privacy practices, please contact us using the contact information below.
AGREEMENT TO THIS PRIVACY POLICY
Your access and use of the Services is subject to your agreement with this Privacy Policy and our Terms of Service. By using the Services, you expressly agree to the terms of this Privacy Policy and consent to the collection and use of information as discussed in this Privacy Policy.>
If you do not agree with this Privacy Policy, please do not use or access the Services for any purpose.
PRIVACY POLICY UPDATES
We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on the Services, as well as inform you of any choices you may have with respect to these changes.
By accessing or using the Services after such changes are posted, you agree to all such changes.
COLLECTION, USE AND DISCLOSURE OF INFORMATION
What we collect:
Information you give us.
We collect and store information you provide through our Services.
When you register to use the Services, we may collect the following information from you:
Primary Diagnostics, Inc.
595 Pacific Ave Floor 4
San Francisco, CA 94133
1-855-970-3223
Primary Diagnostics © 2023. All rights reserved.
Submit a data request to https://privacy.primary.health.
If you are a California resident, the information below applies to you in addition to our Privacy Policy.
This privacy notice for California residents (“California Privacy Notice”) supplements the information contained in the Privacy Policy and applies to: California residents from whom we collect Personal Information as a business under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”).
Please be aware that this California Privacy Notice only applies to information covered by the CCPA. It may not apply to information that is covered by state and federal privacy laws, for example, the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Furthermore, if we are providing the Services to you on behalf of a third-party partner (such as your employer, health care provider, or school) who has paid (in whole or in part) for you to use the Services, we will abide by the terms of our agreement with that third-party partner related to the use of the personal information we collect. If you have any questions about our third-party partner’s privacy practices, please contact us using the contact information below.
This Statement uses certain terms that have the meanings given to them by the California Consumer Privacy Act.
For purposes of this section, “Personal Information” means information that identifies, or could reasonably be associated with, you, your device or household, or as otherwise defined by the CCPA. Personal Information does not include information that is:
Over the previous twelve months, we have collected each of the categories of personal information described above.
Primary.Health discloses Personal Information to government entities, including law enforcement, only in the following circumstances: (1) when required to do so as a matter of law; (2) to assist in the investigation of a potential crime impacting Primary.Health, its employees, its customers, or the communities we serve; or (3) when required in response to legal process (e.g., subpoena, warrant).
Primary.Health does not use or disclose sensitive personal information for purposes other than those set forth in the CCPA.
b. We have collected, used, or disclosed personal information about you for the following business or commercial purposes:
- Name
- Postal address
- Email address
- Phone number
- Driver’s license number
- Social Security Number
- Location information
- Demographic and lifestyle information, for example to determine eligibility for health programs
- Medical and health insurance information
- Survey responses
- The type of device or browser you’re using
- Your IP address
- Your Operating System version
- Phone carrier and manufacturer
- Application installations
- Push notification tokens
- Your browsing behavior while on our Services.
- The URLs of the website you visited before visiting our Services (these are called “referring URLs”)
- Dates and times of user visits.
- To provide, maintain, improve, and enhance our Services;
- To personalize your experience on our Services such as by providing tailored content and recommendations;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing purposes, such as developing and providing promotional materials that may be relevant, valuable or otherwise of interest to you;
- To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use to publish reports;
- To send you text messages and push notifications;
- To fulfill orders and requests for products, services, or other information;
- To process refunds, returns, and exchanges;
- To track and confirm online orders;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
- Unsubscribe from our marketing or promotional emails, direct mail, phone, and mobile marketing communications. However, even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us
- Update and correct your personal information
- Deactivate your account
- To unsubscribe from marketing or promotional emails, follow the directions in a marketing email, direct mail, or mobile communication that you receive from us
- For other requests, provide your request and current contact information through one of the contact methods listed under “contact us” below
- If you agree to opt in to our message alert service, you will receive messages regarding your appointment and test results.
- You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at su*****@pr*****.health or (855) 970-0077.
- Carriers are not liable for delayed or undelivered messages
- As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 5-6 messages per appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Primary Diagnostics, Inc.
595 Pacific Ave Floor 4
San Francisco, CA 94133
1-855-970-3223
Primary Diagnostics © 2023. All rights reserved.
Submit a data request to https://privacy.primary.health.
If you are a California resident, the information below applies to you in addition to our Privacy Policy.
This privacy notice for California residents (“California Privacy Notice”) supplements the information contained in the Privacy Policy and applies to: California residents from whom we collect Personal Information as a business under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”).
Please be aware that this California Privacy Notice only applies to information covered by the CCPA. It may not apply to information that is covered by state and federal privacy laws, for example, the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Furthermore, if we are providing the Services to you on behalf of a third-party partner (such as your employer, health care provider, or school) who has paid (in whole or in part) for you to use the Services, we will abide by the terms of our agreement with that third-party partner related to the use of the personal information we collect. If you have any questions about our third-party partner’s privacy practices, please contact us using the contact information below.
This Statement uses certain terms that have the meanings given to them by the California Consumer Privacy Act.
For purposes of this section, “Personal Information” means information that identifies, or could reasonably be associated with, you, your device or household, or as otherwise defined by the CCPA. Personal Information does not include information that is:
- Publicly available, as defined by the CCPA.
- Deidentified or aggregated.
- Otherwise excluded from the scope of the CCPA.
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- Performing services you have purchased from or contracted for with us, including maintaining or servicing accounts (e.g., your Primary.Health account), as well as providing customer service, processing or fulfilling orders and transactions, and verifying customer information,
- Providing advertising or marketing services, providing analytics services, or providing similar services
- Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
- Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction
- Detecting and responding to security incidents, protecting against and responding to malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
- Debugging to identify and repair errors that impair existing intended functionality
- Undertaking internal research for technological development and demonstration
- Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us
- Customizing your experience on our Website or Mobile Applications
- Processing liability claims
- Complying with and enforcing applicable legal requirements, relevant industry standards and our policies
- You
- Our affiliates
- Device(s) You Used
- Service Providers
- Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information related to you we have collected during the past 12 months. This may include:
- The categories and specific pieces of personal information we have collected about you
- The categories of sources from which we collected the personal information
- The business or commercial purpose for which we collected or sold the personal information
- The categories of third parties with whom we shared the personal information
- The categories of personal information about you that we sold or disclosed for a business purpose, and the categories of third parties to whom we sold or disclosed that information for a business purpose
- Deletion: You have the right to request that we delete certain personal information we have collected from you, unless an exception applies. Such exceptions include, but are not limited to, when the personal information is necessary to complete a transaction or provide goods or services to you, detect security incidents, comply with the law, and for internal uses reasonably aligned with your expectations.
- Correction: You have the right to correct inaccurate Personal Information that we maintain about you.
- Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information.
- Right to Non-Discrimination: If you choose to exercise any of your rights under the CCPA, as amended by the California’s Privacy Rights Act (“CPRA”), you have the right not to receive, and will not receive, discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. Employees and contractors are provided notice via different statements.
- Submit access, correction, and deletion requests by sending an email to pr*****@pr*****.health">pr*****@pr*****.health.
