Rapid Antigen test – results in 15 minutes.
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Portable, rapid molecular test – results in 13 minutes or less.
Antigen Fluorescent Immunoassay (FIA) – results in 15 minutes.
Rapid molecular test – results in 20 minutes.
Rapid Antigen test – results in 15 minutes.
Lateral flow immunochromatographic assay antigen test – results in 10 minutes.
Mail in nucleic acid detecting test.
Single use, disposable testing – results in less than 30 minutes.
Instrument-free, rapid PCR test – results in less than 30 minutes.
How much does testing cost?
Primary.Health works with government agencies, departments of education, health care organizations, and large employers to design a testing program that meets their needs. Pricing depends on the package of services included in the testing program and volume of testing per month. Please contact us to discuss your needs and budget, and schedule a product demo to see how we can best support you in keeping your community safe and healthy.
What languages does Primary.Health's software support?
Primary.Health is committed to health equity and access to care. In keeping with that commitment, we regularly expand the languages that our web-based platform supports. We currently support 21 languages and growing.
Are test results reported to public health authorities?
Yes, Primary.Health facilitates automated reporting of all test results to state and county databases (if applicable). For lab-based tests, Primary.Health submits the lab orders and the lab report results to public agencies directly. For rapid tests, Primary.Health automatically reports test results to state databases on the client’s behalf. In addition, we notify all participants of both lab-based and rapid test results and provide digital, printable copies through a HIPAA-compliant portal. Individuals without internet access can call a toll-free number to access their test results.
What kind of tests do you offer?
Primary.Health’s platform is test-agnostic supporting all different types of COVID-19 testing and vaccination, including PCR, pooled PCR, rapid antigen, NAAT, LAMP, antibody, multiplex testing, and emerging technologies. Our platform also supports all brands of flu and COVID-19 vaccine. Clients may already know which type of tests they plan to use or have access to test kits provided through state or federal government. If you do not know which type of tests you would like to use, we can recommend testing options to meet your needs and budget.
How is the specimen collected?
It depends on the type of testing your organization chooses to use. For rapid antigen tests, most participants self-swab about one inch inside the nose (anterior nasal). For saliva PCR testing, children and adults will spit into a tube or cup up to the fill line. As other types of testing come to market, Primary will work to incorporate them into our platform.
Who administers the tests?
Primary.Health offers self-administered or administered testing options to meet your needs. We empower organizations to run their own testing programs independently if they so choose, or we can provide onsite testing support. In either scenario, we will work to find the most cost-effective, consumer-friendly option for your workplace, campus, or venue.
What equipment do I need to run a testing program?
Primary.Health’s software works on any internet-connected device (tablet, laptop, smartphone) using any web browser (Chrome, Internet Explorer, Firefox). For laptops, we recommend a USB-connected webcam. For tablets and smartphones, you will use your device’s camera. If you are using test kits that require label printing, we can work with you on tech kit lists and recommended hardware.
Does Primary.Health provide test kits and PPE?
Primary.Health does not distribute test kits or resell personal protective equipment (PPE). We provide playbooks and best practices on the PPE needed to run different types of tests, and we integrate with whichever labs or testing modalities you choose to use. We pride ourselves in empowering you to make the testing and vaccination choices that serve your community best. We currently support the following types of COVID-19 tests. If you’d like us to add a test, we are happy to do that for you.
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How long does testing take?
Test results return times vary based on the type of test or tests that you choose. Most rapid test results are returned in 15 minutes or less.
For both rapid antigen and PCR tests, we recommend participants swab and go. It is much safer for participants to leave the testing area as quickly as possible to maintain physical distinancing until results are returned, keeping testing staff and others safe. Whether you are running a 23-lane drive-thru site, a camps walk-up site, or a small kiosk inside a venue or lobby, Primary.Health works with you to ensure the smoothest and most efficient testing program possible. Our team are experts in site logistics and process engineering, and can support you in conducting hundreds of tests per hour.
How does Primary.Health’s data analytics tool inform my testing program?
Primary.Health provides automated reports with data analytics and customized dashboards to help track outbreaks, identify patterns, and isolate irregularities in your testing program. Our dashboards help inform stepped-up safety protocols and can facilitate contact tracing. We provide a holistic view of your testing program, including tracking discordant results between PCR and rapid tests, demographic and age breakdowns, site efficiency, and abnormal readings.
How do participants enroll in testing?
Primary.Health supports you in easily creating custom email and SMS messages allowing you to have your participants enroll for testing in the way that best meets your needs. They’ll be sent a link to register where they will be asked for basic information such as name, phone number and email address, and required CDC health information. Participants can click the link and register in a matter of seconds.
As an administrator of your testing program you will have the ability to have participants complete any needed compliance documentation as part of the registration process. You can also set up a custom landing page providing them with additional testing guidance. You will also have the ability to gate participants (block participants from registering for testing) based on criteria like email domain name, location criteria and age.
What should participants expect during testing?
Participants will check in electronically or with staff on site. Then they proceed to sample collection and submission. Once the sample is associated with their participant record they are free to leave. Test results will be automatically reported to the participant by email or SMS depending on which option the test administrator chooses.
How do participants receive their results?
When test results become available, participants receive a text message and/or email notification that links them to a HIPAA-compliant portal to view their results. For those without internet access or landline-only numbers, there is a toll-free number participants can call to access their test results.
Does the program administrator receive results directly?
For university, employer, and public entity programs, we provide administrative teams with a program dashboard to effectively monitor participant health. Participants provide consent for testing and HIPAA authorization for results sharing as part of our scheduling system before being tested.