Public health departments: Everyday public health programs, ready for the next emergency

Q: Which public health programs does the platform support?

Public health labs ( LabConnect , with electronic test orders and results), newborn screening case management , immunization programs , testing and test-to-treat, school health, and always-on readiness for the next emergency.

Q: How do we evaluate Primary.Health?

Talk to our team . We’ll walk through your program, show the platform on your workflows, and share security documentation and references from health departments we’ve worked with. The readiness check is a quick way to see where you stand today.

One shared platform for your labs, newborn screening, and immunization programs. It runs every day, so it’s live, integrated, and staffed for the next emergency, natural or engineered.

Talk to our team How readiness works

See it

The programs your department runs every day

Public Health Labs

Electronic test orders and results, LIMS-agnostic data exchange, and reporting without manual re-entry.

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Newborn Screening & Case Management

Every screen followed from first test to resolution, with case management your team can trust.

Explore

Immunization Programs

Reconciled records, due and overdue doses, outreach, and registry write-back across clinics, pharmacies, and schools.

Explore

Why now

Preparedness can’t wait for the emergency

Funding follows the crisis

Preparedness funding arrives after a crisis and fades a few budget cycles later. Then the tools it paid for go dark.

The first week is the worst time to buy

A response leaves no room for procurement, implementation, and training.

Routine programs can’t pause

Labs, screening, and immunization have to keep running through a response, with the same staff.

What gets easier

One platform, ready to reconfigure

Preparedness that runs your labs, screening, and immunization programs every day is live, trusted, and staffed when it matters.

Shared, not siloed

Labs, case management, and immunization share one integrated platform and one set of trained users.

Excellent every day

Built for the routine work your teams do now: accurate, secure, and tested at scale.

Reconfigured in hours

Response templates for mass vaccination, dispensing, testing, and case follow-up are ready before they’re needed.

Safe to say yes

Buy response infrastructure before the response

Preparedness funding arrives after a crisis and fades a few budget cycles later. Then the tools it paid for go dark. An always-on readiness agreement keeps the platform live and in daily use, so there’s no procurement cycle, no implementation, and no ramp-up when something happens.

Platform live and integrated with your immunization registry and public health lab
Staff trained, with response templates built for mass vaccination, dispensing, and testing
A predictable annual fee to stay ready
Large activations priced in advance at capped rates
A partner chosen on a normal timeline, with real due diligence, not in the first week of a crisis

See how readiness works

Why trust us · A real-world example

A statewide school immunization audit, from months to hours

In its first year with Primary.Health, a state health department moved 650+ schools from manual registry lookups to a continuous audit.

500+

nurse hours returned to clinical work

1 download

for the statewide CDC report, down from a 3-month compile

100%

of students re-audited through registry refresh

1/3

the prior pace of religious exemption growth, observed in year one

See the full example

13.7M+

Tests administered

1.6M+

Vaccines delivered

Unique people registered

10K+

Locations across the United States

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Partners

Trusted by top research and healthcare partners who share our mission

Health departments, labs, and health systems across the country run their programs on Primary.Health.

60+ named partners since 2020, and more we can’t name yet.

Including national retail pharmacies, vaccine manufacturers, and health systems.

See our partners and past work

Via Poppy Health’s SCALE team

Primary.Health helps us streamline patient registration, lab results, and even travel letters.

Our clients love Primary.Health’s user-friendly platform, which frees us up to focus on processing COVID-19 tests for employers, professional sports teams, and community members. As a queer-owned and -operated public benefit lab, renegade.bio is tackling this crisis head-on, and Primary.Health is a critical component in our success.

Craig RouskeyCEORenegade.bio

Who we’ve worked with

Public health agencies we’ve worked with

State, county, and city programs since 2020, from statewide testing to emergency lab diversion.

State and local public health

California Department of Public HealthStatewide antigen testing and school reopening programs
Minnesota Department of HealthMass vaccination sites, including the Mall of America, and free community testing sites
Colorado Department of Public Health and EnvironmentVia COVIDCheck Colorado
Michigan Department of Health and Human Services
North Dakota Health and Human Services
South Dakota Department of HealthH5N1 readiness with dairy farms
Alameda CountyMultilingual vaccine access
City and County of San FranciscoMass vaccination and community clinics
Marin CountyFree at-home test kits
Ramsey County Public Health
San Mateo County Public Health LaboratoryEmergency flood diversion
Hayward Fire DepartmentDrive-through testing and long-term care testing
Delaware Department of EducationSchool testing

California public health laboratories

Alameda County
Butte County
Contra Costa County
Humboldt County
City of Long Beach
Monterey County
Riverside County
San Diego County
City and County of San Francisco
San Luis Obispo County
Santa Clara County
Shasta County
CDPH Viral and Rickettsial Disease Laboratory (Richmond)
Fresno County
Madera County
San Bernardino County
San Joaquin County
Santa Barbara County
Sonoma County
Tulare County

Two-way orders and resultsConnectedAbout the network

See every partner and credential

In research and the news

Independent sources on programs we’ve supported.

Peer-reviewed research

A multi-component, community-based strategy to facilitate COVID-19 vaccine uptake among Latinx populations: From theory to practiceMarquez C, et al. PLOS ONE, 2021
“Primary.Health informatics was founded in 2020 to meet community based COVID-19 testing efforts and provides cloud-based support for COVID-19 testing and vaccination registration and data metric tracking.”
Field assessment of BinaxNOW antigen tests as COVID-19 treatment entry point at a community testing site in San Francisco during evolving omicron surgesSchrom J, et al. PLOS ONE, 2023
“We returned results to clients using secure messaging in the Primary Health platform within an hour.”
All Unidos en Salud publications

Agency and academic announcements

News coverage

New building system aims to detect spread of disease before symptoms appearSan Francisco Examiner
How one district built a comprehensive COVID-19 testing program in a monthK-12 Dive
Coronado Unified Testing Students and Staff for COVID-19 AntigensNBC San Diego
State contracts with more COVID-19 testing vendorsKSTP 5 Eyewitness News · 2021

All coverage in the newsroom

In their words

What public health leaders say

Public Health Labs

Seamless Emergency Response: How Primary.Health Helped Us Adapt During Crisis

Primary.Health’s platform simplified our emergency diversion efforts at a critical moment. With little time to learn a new system, it was easy to use and quick to implement…allowing us to rapidly adapt during our flooding event.

Kristina Hsieh

Lab Director
San Mateo Public Health Lab

Nina Safane
Executive Director
COVIDCheck Colorado, a Gary Community Venture

Naomi Bardach
MD lead
Safe Schools for All

FAQ

Questions procurement teams ask

Is Primary.Health HIPAA compliant? Is it HITRUST certified?

Yes. Primary.Health is HITRUST certified and HIPAA compliant. Access is role based and follows least-privilege principles, and data is encrypted in transit and at rest. Security documentation is available in our Trust Center.

Which public health programs does the platform support?

Public health labs (LabConnect, with electronic test orders and results), newborn screening case management, immunization programs, testing and test-to-treat, school health, and always-on readiness for the next emergency.

Do you connect to state immunization registries?

Yes. We maintain bidirectional connections with immunization registries: doses are written back to the state immunization information system automatically, the same day, and records are reconciled from registries nationwide.

Have you worked with health departments before?

Yes. Since 2020 we’ve worked with state and local public health, including the California Department of Public Health, the Minnesota Department of Health, the South Dakota Department of Health, and Alameda County. 20 California public health labs are connected through LabConnect. See the full list.

Can residents use it in their own language?

Yes. Registration, reminders, and results are available in 23 languages.

How do we evaluate Primary.Health?

Talk to our team. We’ll walk through your program, show the platform on your workflows, and share security documentation and references from health departments we’ve worked with. The readiness check is a quick way to see where you stand today.

Real preparedness starts on a normal Monday.

Run labs, newborn screening, case management, and immunization programs on one shared platform that reconfigures fast when a response begins.

Talk to our team Take the readiness check